170 Fortiva Reviews | myfortiva.com @ PissedConsumer

Most helpful review

New Reviewer

Mar 22, 2023 Robert D Flc

Nickel and dime customers

1.0

Dear Fortiva, I am writing to express my extreme dissatisfaction with the way you have been handling my account. I recently closed my account with your company, but I have noticed that you have been "nickel and diming" me with various fees and charges even after the account has been closed. This is completely unacceptable and I feel that your company is taking advantage of me. I have been a loyal customer for some time now, and I expected better treatment. Your company's actions have caused me a great deal of frustration and inconvenience. I demand that you immediately cease these charges and fees, and refund any amounts that have been wrongly charged to my account. I also request that you provide me with a detailed accounting of all fees and charges that have been assessed to my account after it was closed. I hope to hear from you soon regarding this matter, and I trust that you will take swift action to resolve this issue. Sincerely, [ROBERT DE LIRA 11545 5TH PL HANFORD CA 93230 559 319 **** User's recommendation: Absolutely not unless they fix my problem

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#4454518

Pros

Help you fix your credit

Cons

Too greedy too expensive they are criminals

Loss

$120

Preferred solution

Price reduction

May 10, 2023 PissedConsumer4580585 of Haines City, FL

To pay my bI was being charged for a late fee and I paid my bill on time .ill

I was charged with a late but I was checking my app yesterday I notice that they did make some corrections to my account balance, but however now they need to correct that $48.00 pending , I was told by the store I purchased the furniture from Badcock that was suppose to be credit not money that I owe so please fix it. My account balance should be zero. Thank you Vanis Curry Jr.

User's recommendation: I recommend that they shouldn't be adding later fees until that next day after the due date not the same day or night of due date . I won't be adding any photos to this review thx.

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#4580585

Location

Haines City, Florida

New Reviewer

May 05, 2023 gloria v Cmj

Good service

5.0

good costumer service all very goodThe customer service is very good, very friendly, the lady who answered me solved all my doubts.

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#4570098

Preferred solution

Full refund

New Reviewer

May 01, 2023 Robert P Chq

Still can't seem to change my password to make a payment. This is not he first time I've had to call to make a payment

Monthly Payment access: Still can't seem to change my password to make a payment online. This is not he first time I've had to call to make a payment.

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#4558965

New Reviewer

Apr 20, 2023 Niah Uqb

I can’t get on my app in order to see my cc ongoings

3.6

I cant seem to access my mobile app. In order to access my ongoings with my 2 cc through Fortiva. I tried to get on to my Fortiva mobile app. In order to make a payment. And havent been able to for over 2 hours now. Im not sure why. My internet service is good. So I wondered if Fortiva was doing maintenance. So I tried to get ahold of them. And wasnt able to reach a human.

User's recommendation: I don’t know what to recommend. I haven’t gotten a resolution.

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#4530649

Location

Chicago, Illinois

Apr 15, 2023 PissedConsumer4518192 of Hermosillo, Mexico

Card booked

My Fortiva card doesnt work. Is blocked for the system by suspected fraud alert, I want to talk with customer service

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#4518192

Location

Hermosillo, Sonora

New Reviewer

Apr 03, 2023 Arrie Epa

Added fees onto a closed account

1.0

I paid off my account. About 6 months later I received an email saying that my account was past due. They had added an annual fee and a late fee onto a paid off account.

User's recommendation: Stay away.

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#4486672

Pros

Financing was fine

Cons

Charge fees onto accounts that are paid off

New Reviewer

Apr 03, 2023 Prestin Dsz

Horrible service

1.0

I have tried to pay them several times. They wont accept my money, most employees barely speak English, THEN THEY TRASHED MY CREDT after I did all I could to pay them. What kind of bank doesnt take credit cards??? Im not giving them access to my bank account, that is ridiculous!

User's recommendation: Avoid at all costs.

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#4486313

Location

Salt Lake City, Utah

New Reviewer

Mar 18, 2023 Nanie Dyr

My balance does not seem to be going down.

First of all, when I signed up with Vivint. I did not realize their was a separate bill for the equipment and what I'm paying for Vivint, it seems like the equipment charge is included in the bill.

User's recommendation: Don't believe the hard sell.

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#4445843

Location

Ormond Beach, Florida

Fortiva

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Fortiva Net Promoter Score (NPS)

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Top Fortiva Reviews

"Good service"

"Added fees onto a closed account"

Fortiva Reviews

Nickel and dime customers

To pay my bI was being charged for a late fee and I paid my bill on time .ill

Good service

Still can't seem to change my password to make a payment. This is not he first time I've had to call to make a payment

I can’t get on my app in order to see my cc ongoings

Card booked

Added fees onto a closed account

Horrible service

My balance does not seem to be going down.

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