Fortiva

I am writing this review to share my deeply frustrating and disappointing experience with both Vivint Smart Home and Fortiva Financial. These companies work together, and their primary goal seems to be extracting as much money as possible from consumers like myself, through legitimate means or fraudulent practices.

In January, I engaged with Vivint to purchase home security services. The sales representative assured me I could finance the equipment along with the monitoring service, with monthly payments not exceeding $85. However, crucial information was omitted during this conversation. I was initially informed about financing through Fortiva Financial and agreed to finance my equipment through them. There was no mention of any financing arrangement with Vivint themselves.

During the installation process, the technician made significant changes to the equipment without informing me of the financial implications. He also assured me there would be only one monthly payment to Vivint, covering both the equipment financing and monitoring service. Subsequently, I discovered that I was not only responsible for payments to Vivint but also to Fortiva, with whom I was unknowingly financing the additional equipment separately. This lack of transparency regarding the financing arrangements led to confusion and financial strain, resulting in late payments and a high credit utilization reported by Fortiva.

Furthermore, I later discovered a contract had been created for financing with Vivint, unbeknownst to me. I never applied for nor consented to any financing arrangement with Vivint. The technician's actions in opening a contract with Vivint without my knowledge or consent are highly unethical and potentially illegal.

I explicitly expressed my budget constraints to the technician, informing him that I could only afford a monthly payment of $85. However, he disregarded my concerns and created a financial burden that I cannot sustain. This has resulted in severe consequences for my financial stability, including a significant drop in my credit score from 720 to 521.

Additionally, I contacted Fortiva and informed them of the changes made to the original contract without my consent. I requested that Fortiva void the entire contract and remove it from my credit profile, as the changes were made fraudulently. Despite my efforts, it has been nearly three months, and Fortiva has yet to report this as fraud. They continue to provide damaging information to my credit profile, despite knowing that the original contract was fraudulently altered by Vivint.

Vivint and Fortiva are clearly operating in tandem to exploit consumers, using deceptive sales practices and failing to provide accurate information. Their actions have caused significant financial harm and stress, and they show no willingness to rectify the situation. I urge anyone considering doing business with Vivint or Fortiva to be extremely cautious and thoroughly investigate their practices. My experience has been nothing short of a nightmare, and I hope this review helps others avoid the same fate.