Contact Fortiva Customer Service
Fortiva Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 245-7741
Fortiva Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Fortiva Customer Service Rating
3.1 out of 5
Contact Method Distribution
100% phone
Most Popular Fortiva Phone Number
1 (800) 245-7741
Average Hold Time
00:01:16
Average Calls duration
6 minutes
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
View full overview ›
Fortiva Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Fortiva Customer Service Rating | 3.1 out of 5 |
| Contact Method Distribution | 100% phone |
| Most Popular Fortiva Phone Number | 1 (800) 245-7741 |
| Average Hold Time | 00:01:16 |
| Average Calls duration | 6 minutes |
| Overall Customer Sentiment | Mostly neutral |
| Fortiva Live Agent Availability | 18% of callers successfully reach a real person |
| Common Reasons for Contact | Cards, account, payments and charges |
| Issue Resolution Rate | Low (34% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Fortiva | First and last name, social security number or phone number |
Call Volume by Day
How to Contact Fortiva Customer Service?
Most Popular Number:
(800) 245-7741
| Total calls: 3 036 | Issues resolved: 249 | Last call: Feb 7, 2026 |
Contact Information
Fortiva Website:
Fortiva Help Center:
Corporate Office Address:
Fortiva Financial LLC
5 Concourse Parkway
Atlanta,
Georgia
30328
United States
Other Info (opening hours):
Mailing Address:
P.O.Box 105555,
Atlanta,
Georgia 30348-5555
Summary of Fortiva Customer Service Calls
3.1K
TOTAL
CALLS
CALLS
05:25
AVG CALL
DURATION
DURATION
34%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Fortiva?
Payments and Charges Question:
- “Payment”
- “Billing”
- “Make a payment”
Cards Question:
- “Newly approved told I would receive my card in a week - but no other info -such as apr credit limit etc. I would like to get this I formation”
- “Card not going thru”
- “Card stolen”
Account Question:
- “Just opened an account want to know what I was approved for I got nothing in my emails saying what I was approved for”
- “Balance of credit card”
- “Old account”
Request for Information Question:
- “Talk to a person about my account I don’t remember setting up”
- “Question regarding my bill”
- “Questions about loan?”
Product/ Service Question:
- “Equipment doesn't work”
- “Need reset my system”
- “System low”
Activation/ Cancellation Question:
- “To cancel my account”
- “Cancel service due to death”
- “Activate card”
Shipping and Delivery Question:
- “I haven't received my cards.”
- “Didn't get a bill”
- “Didn't get my card”
Website/ Application Question:
- “Application”
- “Application for credit”
- “Having trouble with your website”
Employment Question:
- “Pay off”
- “Trying to find payoff for my account”
- “Pay off credit card”
Staff Question:
- “Need to speak to customer service”
- “I did not except the service so I don't owe anyone”
- “Customer service”
Return/ Replace Question:
- “Change of address”
- “Change email address”
- “Change email address & phone #”
Refund Question:
- “Refund”
Other Question:
- “Aclaracion”
- “Pago”
- “Lock out”
Compare Fortiva Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Fortiva