Fortiva
Reviews and Complaints
New York, New York
To update my info
Fortiva won't update My personal info I've tried numerous times to do so they won't do it it's ridiculous poor cust service I'll be closing my account
User's recommendation: Don't use fortiva credit
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Verified ReviewerNew Annual Fee and Phone Number that doesnt work. y
I recently received an email that Fortiva will begin charging an annual fee of $79. Because it's a card I do not frequently use, I tried calling the number to close the account.
However, it said that it is not a working number.
It seems as though they purposely have their phone lines down so that they are able to impose the annual fee. Of course, the AI chat only provides the same non-working number.
Preferred solution: Someone to actually cancel my account.
User's recommendation: Abandon Ship!
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Verified ReviewerThey did not abide to our contract
I took out $3000 for dental work with Fortiva and was told that I would pay $145. They didn't give me my due date and said they would notify me.
I never heard from them, so on June 16th, I paid $149 and managed to find my account to see that it was due on the 11th. They said I was $378 past due. When I called them, they ended up removing the late fee but still applied interest, which took me over $3000, and now I have to pay $229. It was their fault that I was late so I should still only pay $149 a month.
They said because I spent the $3000, the interest made it over $3000, so now my payment is $229. That was not in my agreement that I signed.
This has to be illegal. They said it had nothing to do with me being late, which is confusing.
- Easy attainable loan
- Dont follow the agreement
- Will scam you out of money
- Supervisor is clueless
Preferred solution: Price reduction
User's recommendation: They will do anything to make you pay more. Dont bother with them if you can help it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud charges
Im charged 2317.00 thrifty car rental I disputed on 12/3/23 no form came and they shut card off my balance is 700.00 how am I charged 2317.00 should have been declined then I paid card off to zero balance then wont give me another card
Preferred solution: Not my transaction only 700.00 credit limit
User's recommendation: New card
Tulsa, Oklahoma
I made my payment thru my bank since yesterday 07-08-24
I'm trying to contact you 187* *** **** and at 180* *** **** to give you transaction # I'm getting charged 30 dllrs late fee when I made my payment on time
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Verified ReviewerStop a charge on my card
I made a purchase from a company that I have just been informed was a scam. Nobody that has placed an order with the company has ever gotten any of thier ordered merchandise.
As of right now thier payment is pending. So I am needing to catch it and stop the payment from going through.
- Helped me with my credit
Preferred solution: The payment stopped.
User's recommendation: For said company or for Fortiva? Recommendation for the company. Beware! As for Fortiva I have only had the card and been with the company for one day.
Fortiva is the worst!!
Fortiva Fraud department doesn't stand by you in case of Fraud activity. Very poorly with how they handle your dispute.
A merchant from a third party airline agency charged my card without my consent and Fortiva billed me for it.
The merchant never showed any proof of me giving consent and Fortiva still charged me for it, they don't have care in the world. Stay away from this company you've been warned.
User's recommendation: STAY AWAY!!!!!!!
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Verified ReviewerRefused to set up a payment plan to pay off account
Refuse to work with me on setting up a payment plan.
Refused to set up payment plan to pay off this account. Was transferred 3 times and got no where with them.
Preferred solution: Set up a payment plan to pay account off
User's recommendation: Don't get a fortiva credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment problem
Im unsuccessful paying from online.and before I did pay but now I already changed my debit card.thats why I cant now .how to pay now)
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Verified ReviewerI did not except the service so I don't owe anyone
I went to Aspen dental to see about getting dentures they quoted me a price my insurance would only pay so much and anyone to go ahead and do the financing of my of my dental procedure and I declined I don't have that kind of money in pocket so I told him no I was not interested in having this done here I will go someplace where I can use my Medicaid in my medicare where it won't cost me nothing
Preferred solution: Stop billing me for services rejected
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Verified Reviewer |
Campbellsville, Kentucky
No Annual Fee is a Lie
I've had a Fortiva credit card for about a year and a half now. They advertised 'No Annual Fee'.
I've charged around $1,100 in the past and never been late and am paying this enormous interest rate of 32%+ now. I have a perfect record with my account. However, they sent me an email saying they're changing their terms and conditions. From now on they will be charging an 'Annual Maintenance Fee' of $60 per year, charged at $5/month whether you have a balance or not!
This is to begin in November 2023. When I called to ask why they were doing this to my account (because I had a perfect record of payments) they said they were doing it to ALL customers! They can disguise their new annual fee by calling it a 'maintenance fee' if they like, but it's basically an annual fee. How can you charge a maintenance fee when the account has a zero balance?
Maintenance to do what? Nothing! I don't need this. I have other credit cards and I refuse to pay an annual fee to a bank that is already collecting an over 30% interest rate.
I called Fortiva credit card and had them cancel my account the day I received the email. Thank God I just recently paid my balance off. They also told me it would take until Nov. 30th to close my account and I called on October 9th.
Really? 7 weeks to close my account?? Ridiculous! Now, my credit score has just taken a hit.
How? (1) I've now closed an account and (2) I've lost $1500 available credit that added to my total credit availability when figuring my percentage of available credit vs credit debt. I am NOT happy with Fortiva for changing their terms of service. What if I had of ignored the email?
How sneaky of them to change everybody's credit card account by adding a fee when they advertised the card as No Annual Fee. Just down right dishonest. Goodbye Fortiva Bank.
I don't want to do business with you anymore. I do not recommend Fortiva Credit Card.
User's recommendation: Do NOT Recommend
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Verified ReviewerPersonal loan
Nesecito saber cuáles son los requisitos para obtener un préstamo personal con ustedes, sería un préstamo de US$7,000 para pagar en 36 meses
- Quick loan
- High rate
Preferred solution: Personal loan
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Verified ReviewerWorse customer service
Due to this company's appalling customer service and deceptive fees Ive decided to stop being a Badcock customer. Ive informed and warned family members, friends, neighbors and co-workers to stay far away from them.
If you are a current customer pay close attention to any communication you receive from them.
They are very sneaky with their fees. They have been reported to CFPB for hidden junk fees.
- No pros
- Deceptive fees and worse customer service
Preferred solution: Apology
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer724854****
Apparently, you can't have a late payment of 3 days or they report you to the credit union and your score get hit 23 points. Then you try and call and can't reach anyone to fix what happened.
Plus, the payment was made on the 4th day. Synchrony reported me for late payments after I paid my bill off. These creditors don't realize that if they ruin a person's credit, they can't buy anything.
Then they loose their jobs and someone messes up their credit. See how ish rolls down hill.
I can never talk to anyone or get logged in, but you can report me to the credit bureau. You guys suck
- Are the cons
Preferred solution: Full refund
User's recommendation: Run and don't ever use this company
Long Beach, California
No reply yet on account status.
I submitted via fax in regards to the check I mailed showing it had been received and cashed on 9/27/2023. I have still not been contacted about my account.
What is going on. Someone cashed the check from your company why isnt it reflecting on my account?
User's recommendation: None!
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Actually they did not hurt your credit rating. You did by closing the account and losing that available credit.
So you think it's worth paying $60/year to avoid hurting your credit rating? I think not. They changed the terms of their advertised card.
For 17 cents a day for an unsecured card while you are rebuilding your credit? Yes I do.
I think if you initially applied for a card with a $60 annual fee, that is a different story. But to have a card with 'No' annual fee for over a year, close to 2 years, and for them to then start charging a $60 fee when you've never been late, is a poor way for a bank to do business.
Have you ever had this happen to you when you had a good record with the bank? I haven't. You sound like a Fortiva employee.
That must be it. Apparently you don't think this is an issue, but we'll have to agree to disagree.